Goal
Improve an unfriendly and extensive governmental data collection system.
Approach
Understanding the user needs, which steps of the journey slow the processs down and how to implement new features provided by customer.
Process
We prepared an heuristic evaluation about the current system, recorded the data collecting process, prepared a research about it and offered insightful recommendations to improve the usability of the system.
Outcome
User´s average collection time improved by 20%. Almost complete journey retention and target recalling in 4 hours. User satisfactoiop
